NOTE: Not every type of product shown on the website is available for wholesale. At this time, we cannot sell tiles or t-shirts wholesale. Please check back with us often. You should also fill out the request for a wholesale account, stating that you are interested in the item(s) we are not currently selling wholesale. We will keep your information on file, to notify you if anything changes.
Wholesale Orders: The minimum opening order is $100. There is no minimum required for re-orders. We do not have “net” terms. We expect payment at the time you order. Shipping and handling will be included on your invoice. See Shipping below, for more information.
Setting up a Wholesale Account: Fill out the Wholesale Account Signup Form. Be sure to complete the entire form with all of your business/store information. We will contact you to let you know that you have been approved, and will then send you a wholesale price list. Allow a week for the entire process. You must agree to the Terms and Conditions shown on this page. You will be asked, when you sign up for your account.
Ordering: We are currently unable to take wholesale orders directly on the website. After receiving your Wholesale Price List, please email us the list of items you wish to purchase. Include the category, sku#, cat design's name, and specific options you want for each item. Send your email to us at email@example.com. Shortly after receiving your emailed order, we will invoice you via email, with a link that you can click on to submit payment by credit card or PayPal. Once we receive your payment, we will produce and ship your order. No orders will be shipped until complete payment has been received.
Phone Orders: We are happy to discuss your order with you, but prefer that you submit it by email to avoid errors. If you need to speak to someone personally about your order, call and leave us a message with your name and number, so we can call you back. Call (707) 780-CATZ (2289). Please speak slowly and clearly. We will get back to you ASAP, excluding weekends and holidays. If you prefer, email us at firstname.lastname@example.org with your questions.
Shipping: If you are local within Sonoma County you can make arrangements to pick up your order. For out-of-town orders, we will determine the cheapest method of shipping, and give you an estimated cost based on all of the items ordered. Weight, size of box(es) used to pack, and your mailing address are all taken into consideration by USPS and FedEx. Large and/or heavy orders will probably be shipped using Fed Ex Ground. Smaller orders will be sent USPS Priority Mail.
Payment Methods: We accept Visa, Mastercard, American Express, Discover, and PayPal.
Turnaround Time: Most small orders will be shipped out within 2 weeks of order receipt. Please allow additional production time for larger orders - of up to 3 weeks. We will notify you when we see your order, if it is going to take longer, for any reason.
Returns/Cancellations: Most of Claudia’s products are made-to-order, upon receipt of your order. Therefore we cannot accept returns or exchanges on any order. If any part of your order arrives broken or damaged, please inform us within 24 hours of receipt, and we will replace the damaged item(s). Note that some degree of color variation is normal, even on items with the same finish. That is what makes your piece unique. Minor color variations are not considered a defect and are not an acceptable reason for returning an item. You may also see very minuscule pitting on metal prints. That is also a normal. Be assured that we will not send out anything that we find unacceptable - and we are our own harshest critics.
Holiday Orders: Place your Holiday Wholesale Orders as early as September, and no later than early November, to assure that you get them in time for your Holiday Shoppers. We are extremely busy during the holiday season, and production time may be slower than our normal turn-around time. If you realize, suddenly, that you need more product, please re-order immediately.
Questions: If you have further questions, call us at (707) 780-CATZ (2289). Be sure to leave a message. Speak slowly and clearly. Repeat your phone number and the name of your business at the end of your message. We will get back to you at our earliest convenience. However, allow 24-48 hours for a response, excluding weekends, holidays, and time zone differences.