Frequently Asked Questions
Ordering Online: Visit www.claudiasanchez.com , browse the store and start shopping! Put selected items into the shopping cart. Then proceed to checkout when you are done. Our store is hosted on secure servers and we accept PayPal, Visa, Mastercard, Discover, and American Express.
Phone Orders: We are happy to discuss your order with you, but with the exception of a few items such as original paintings or framed art, we prefer that you submit your order online to avoid errors. If you need to speak to someone personally about your order, leave a detailed message with your name and number at 707.696.1011. We will get back to you ASAP, excluding weekends and holidays. You can also email us at email@example.com.
Pricing: Prices shown are retail. If you wish to find something on sale, look in the Sale section of the store. Check back frequently, as it will be updated often. Items will be put on sale because of overstock, or because they are being discontinued. There will be information explaining why an item is on sale. You may also Contact Us, to inquire about other items that may be going on sale in the near future.
Turnaround Time: Orders for t-shirts, tiles, aluminum prints, jewelry, and other small items usually ship within 7 business days. Orders for tiles will ship within 10 business days. You will be notified by email if your order is going to take longer.
Allow 2-3 weeks for all other types of prints and giclees to ship, and 4 weeks for Original Works of Art and Art Masters, especially framed pieces. They require specialize packaging due to their larger size and weight.
NOTE: The price shown on your order for shipping a large print or original piece of art may be incorrect. (See below for more detail*.) We will contact you directly with a more accurate price estimate, i.e., a not to exceed shipping $ amount, upon receiving your order. Making sure your piece is packed correctly for safe travel is our #1 concern.
Orders not placed directly through the (website) store will be considered Special Orders. The amount of time required to fill a Special Order will be determined on a case-by-case basis. There are several reasons why this might occur. Usually, it is because you need further information in order to make a decision. Special Orders will be filled in the order in which they are received, as quickly as possible. Please ask us if you are concerned
Returns/Cancellations: Most of Claudia’s products are custom; i.e., made-to-order, within 48 hours of your order being received. Therefore, we cannot accept any returns or exchanges. If a tile (or other item) arrives broken or damaged, please inform us within 72 hours of receipt of your order. Email us and attach a photo of the damaged item. We will replace it as soon as possible.
Please note that some degree of color variation is normal on most products. This is true for tiles, aluminum prints, t-shirts, prints, and many other items. It is what makes your item unique. Minor color variations are not considered a defect and are not an acceptable reason to return an item.
Shipping: Shipping method for standard shipping will depend on the items you have ordered. Large, heavy items will typically be shipped by UPS ground. Smaller items will typically be shipped by USPS Priority mail, and some lightweight options also have an economy shipping option (USPS 1st class mail). We are sorry, but we are currently not shipping to international destinations. If you have ordered more than one item, they may come from different locations and by different shipping methods. If you have ordered large or heavy item(s), or are placing a large bulk order, your shipping cost may be MORE than what is shown when you placed the order*. Should that be the case, we will contact you before we proceed, to discuss the shipping cost. Your order will not be shipped until you have approved the “not to exceed” shipping price. If you wish to cancel your order instead of proceeding, we will refund the amount you were charged when you ordered online. (You must put your cancellation request in writing, and send in an email.) We will never charge your card extra without your specific approval.
Christmas Shipping Deadlines 2023: For made to order T-shirts, we recommend ordering by December 3rd. For Tiles, large items, and items with ECONOMY shipping, we recommend ordering by December 10th. For all other items with STANDARD shipping (USPS Priority mail), we recommend ordering before December 14th. We ship all orders ASAP and will do our best to get them to you by Christmas, but due to carrier delays that are often out of our control, we cannot guarantee that any order will arrive in time for Christmas even if ordered before the recommended deadlines above.