Frequently Asked Questions

Ordering Online: Visit www.claudiasanchez.com , browse the store and start shopping! Put selected items into the shopping cart. Then proceed to checkout when you are done. Our store is hosted on secure servers and we accept PayPal, Visa, Mastercard, Discover, and American Express.

Phone Orders: We prefer that you submit orders online to avoid errors. Exceptions include original art: framed or unframed, large prints, special orders, and commissions. Call or text us at 707.696.1011. Leave your name, number, and a brief message. We will get back to you ASAP, excluding weekends and holidays. You may also email me at claudiascats@claudiasanchez.com for the quickest response. (I am a one-person business, so I may not be able to call you back for 48 hours.)

Pricing: Prices shown are retail. If you wish to find something on sale, look in the Sale section of the store, or send us an email. Check back frequently, as that section may be updated at any time. Items are on sale because of overstock, or because they are being discontinued.

Turnaround Time: Orders for t-shirts, aluminum prints, jewelry, ornaments, and other small items usually ship within 7 business days. Orders for tiles will ship within 10 business days. You will be notified by email if your order is going to take longer.

Allow 2-3 weeks for all other types of prints and giclees to ship, and 4 weeks for Original Works of Art and Art Masters, especially framed pieces. They require specialize packaging due to their larger size and weight.

NOTE: The price shown on your order for shipping a large print or original piece of art may be incorrect. (See below for more detail*.) We will contact you directly with a new shipping price estimate before shipping your order if there is a discrepancy of more than 5%. Making sure your piece is packed correctly for safe travel is our #1 concern.

Orders not placed directly through the (website) store will be considered Special Orders. The amount of time required to fill a Special Order will be determined on a case-by-case basis. There are several reasons why this might occur. Usually, it is because you need further information in order to make a decision. Special Orders will be filled in the order in which they are received, as quickly as possible. Please check with us if you are concerned.

Returns/Cancellations: Most of Claudia’s products are custom; i.e., made-to-order, within 48 hours of your order being received. Therefore, we do not accept any returns or exchanges. If a tile (or other item) arrives broken or damaged, please inform us within 72 hours of receipt of your order. Email us and attach a photo of the damaged item. We will replace it as soon as possible.

Please note that some degree of color variation is normal on most products. This is true for tiles, aluminum prints, t-shirts, prints, and many other items. It is what makes your item unique. Minor color variations are not considered a defect and are not an acceptable reason to return an item.

Shipping: Shipping method for standard shipping will depend on the items you have ordered. Large, heavy items will typically be shipped by UPS ground. Smaller items will typically be shipped by USPS Priority mail, and some lightweight options also have an economy shipping option (USPS 1st class mail). We are sorry, but we are currently not shipping to international destinations. If you have ordered more than one item, they may come from different locations and by different shipping methods. If you have ordered large or heavy item(s), or are placing a large bulk order, your shipping cost may be MORE than what is shown when you placed the order*. Should that be the case, we will contact you before we proceed, to discuss the shipping cost. Your order will not be shipped until you have approved the new shipping cost estimate that we give you. If you wish to cancel your order instead of proceeding, we will refund the amount you were charged when you ordered online. (You must put your cancellation request in writing, and send it in an email.) We will never charge your card extra without your specific approval.

Christmas Shipping Deadlines 2024: We will work hard to make sure that you get your orders in time for Christmas. Our normal Turnaround Time is as follows. Orders for t-shirts, aluminum prints, jewelry, ornaments, and other small items usually ship within 7 business days. Orders for tiles will ship within 10 business days.

Shipping Method, Domestic Only
ECONOMY (USPS First Class Mail) (5-10 days)	December 10, 2024, excludes tiles December 5, 2024 tile deadline
STANDARD (USPS Priority Mail) (3-7 days)	December 14, 2024, excludes tiles December 10, 2024 tile deadline