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Frequently Asked Questions

FAQ’s / Terms and Conditions - Retail

Ordering Online: Visit www.claudiasanchez.com , browse the store and start shopping! Put selected items into the shopping cart. Then proceed to checkout when you are done. Our store is hosted on secure servers and we accept PayPal, Visa, Mastercard, Discover, and American Express.

Phone Orders: We are happy to discuss your order with you, but with the exception of a few items such as original paintings or framed art, we prefer that you submit your order online to avoid errors. If you need to speak to someone personally about your order, leave a detailed message with your name and number at 707-780-CATZ (2289). We will get back to you ASAP, excluding weekends and holidays. You can also email us at claudiascats@claudiasanchez.com.

Pricing: Prices shown are retail. If you wish to find something on sale, look in the Sale section of the store. Check back frequently. This section will be changing all the time. Items will be put on sale because of overstock, or because we are closing out an item. There will be information explaining why each item is on sale.

Turnaround Time: Orders for t-shirts, tiles, aluminum prints, jewelry, and other gifts will ship within 7 business days. Archival prints, giclees, and original artwork will take longer. Allow two to three weeks for giclees and archival prints. 

The amount of time it will take to send an original piece of art to you will vary based on several factors. You will be given an approximate shipping date when you place your order.

Orders not placed directly through the (website) store will be considered Special Orders. The amount of time required to fill a Special Order will be determined on a case-by-case basis. There are several reasons why this might occur. Usually, it is because you need further information in order to make a decision. Special Orders will be filled in the order in which they are received, as quickly as possible. Please ask us if you are concerned

Returns/Cancellations: Most of Claudia’s products are custom; i.e., made-to-order, within 24 hours of your order being received. Therefore, we cannot accept any returns or exchanges. If a tile (or other item) arrives broken or damaged, please inform us within 24 hrs of receipt and we will replace the damaged item.

Please note that some degree of color variation is normal on most products. This is true for tiles, aluminum prints, t-shirts, prints, and many other items. It is what makes your item unique. Minor color variations are not considered a defect and are not an acceptable reason to return an item.

Shipping:  Most items will be shipped using USPS Priority Mail (within the USA), with the exception of orders for multiple heavy items like tiles - orders over 5 lbs will go by FedEx ground.  If you have ordered a large or heavy item(s) – or several heavy items, your cost to ship may be MORE than what is shown on your copy of the order. If that is the case, we will contact you to find out if you wish to proceed. However, in many cases we won’t know the exact amount for shipping until the entire order is packaged and ready to send.

We will never charge your card extra without notifying you first. In the case of large or heavy items that are going to be made to order just for you, we will contact you with an estimated shipping cost. Your order will not be made until you have approved the new estimated shipping cost. If you wish to cancel your order instead of proceeding, we will refund the amount you were charged when you ordered online. You must put your cancellation request in writing, and send in an email.

EXTENDED DEADLINE! Please place your Holiday Orders early! To get your order in time for Christmas 2016, place it by December 18th. (This does not apply to: archival prints, giclees, or original artwork.) The deadline for all print types is December 1. If you wish to purchase an original piece of art for Christmas, the ship date will be determined on a case-by-case basis. Please allow at least a month, especially if shipping is necessary.