Most of Claudia's products are custom made to order within 24 hours of your order being received. Therefore, we cannot accept any returns or exchanges.
If a tile (or other item) arrives broken or damaged, please contact us within 24 hrs of receipt and we will replace the damaged item.
Please note that some degree of color variation is normal on most products. This is true for tiles, aluminum prints, T-shirts, prints, and many other items. It is what makes your item unique. Minor color variations are not considered a defect and are not an acceptable reason to return an item.